Support Team Lead | Waibee

Praha

Informace The Support Team Lead is responsible for support operations stability, end-to-end incident management, and SLA compliance. The role operates at the intersection of Support, Engineering, Product, and Delivery, ensuring predictable incident response and high-quality operational feedback.Responsibilities* Lead and manage the Support team and support operations processes* Own end-to-end incident management, including classification, prioritization, and escalation* Monitor and ensure SLA...

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