Chat Specialist for Business Support

Praha hl.m.

Assisting internal customers (mainly sales people and account managers) regarding business applications, processes and deals at a global level Handling inquiries by detecting the problem, defining it, troubleshooting and identifying its resolution Communication with internal customers mainly using a chat tool and a remote access tool Prioritizing issues and de-escalating challenging situations Ensuring internal customer satisfaction using communication skills and application of best practices...

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